COVID-19 SHIPPING UPDATES
Oregon's Constant Gardener is open for business and orders are shipping as quick as possible. Most orders have not been impacted and are shipping out just as they were before the virus. We are taking every precaution in order to ensure the safety of our staff and our customers. During this time, we may have limited phone support, so please be patient as we reply back as promptly as possible.
We are available by email to answer your questions at firstname.lastname@example.org
We appreciate your continued support and patience as we strive to continue to supply your essential gardening needs.
3/26/20 UPDATE FROM UPS:
UPS operation will continue, with daily collections and deliveries except where constrained by government restrictions.
UPS Suspension of Service Guarantee
Effective March 26, 2020 and until further notice, the UPS Service Guarantee is suspended for all U.S origin shipments (U.S. Domestic and International) at any service level.
Visit UPS For More Information: https://www.ups.com/us/en/service-alerts.page?id=alert1
Web Orders are processed, packed and shipped in the order they are received : Monday-Friday until 2PM PST.
We strive to quickly and accurately have your order on the way to you by 2PM PST on regular business days, however processing may occasionally be delayed due to inclement weather conditions, holiday closures or heavy order activity from online sales. We appreciate your support of our small business and your patience at these times!
FREE SHIPPING via UPS Ground on orders over $150 within the Contiguous United States, some exclusions apply.
Oregon's Constant Gardener ships orders via UPS Ground anywhere in the United States, (including Hawaii and Alaska). However, Free Shipping promotions do not apply to orders shipped to Hawaii and Alaska.
TRACKING YOUR ORDER
Once you submit an order you will receive an email confirmation containing your order details. Once your order ships you will receive an additional email notification containing tracking information.
Please be aware that once your order ships, your items are no longer in our possession and any further information about your shipment's progress or location will need to be accessed with the UPS Tracking Number included with your shipping confirmation email.
CHANGES TO AN ORDER / ADD-ONS
PLEASE VERIFY THAT YOUR ORDER IS COMPLETE BEFORE SUBMITTING.
We are unable to alter or add to an order once it has been submitted for processing.
** This includes adding a discount code to an existing order has been already been submitted for processing.**
WINTER WEATHER ADVISORY
Extreme winter weather may cause liquid nutrients to freeze or packaging to expand and burst during shipping. If you are experiencing extreme low (freezing) temperatures in your area, you may wish to delay placing your order pending weather improvement to your shipping location.
Please note that the completed submission of your order is your authorization to assume the risk of extreme winter weather-related breakage to liquids/packaging. Please understand that no refunds will be issued for damage to products due to extreme weather conditions.
Orders may be canceled until they have been processed for shipment. After that time, the package(s) are no longer in our hands and will need to be addressed as a Return, which may accrue additional shipping charges.
To cancel an order, please email our Web Support Team at email@example.com.
Shipping Label reads:
990 GARFIELD ST
EUGENE OR 97402
All orders are packaged in plain boxes. In some cases we will use recycled packaging to conserve resources. In the event we use recycled packaging, all descriptive markings will be covered.
Orders are processed and shipped Monday through Friday. We strive to ship orders the same day if received before 2pm PST. Order processing may take longer during sale events, if we are temporarily out-of-stock on an item, need additional clarification from a customer or are experiencing inclement weather shipping delays.
We do not typically ship to P.O. Boxes. In the event that you cannot receive an order at a business or residential location and require product to be shipped to a P.O. Box, we may, at our discretion, make an exception. However, any additional shipping fees charged by a shipping company will be the responsibility of the customer.
Please verify your shipping address is correct before completing submission of your order. Packages returned to us by a shipping company as undeliverable will be refunded less the cost of shipping and processed as a Return, (which may be subject to additional restocking/handling fees).
Oversized or especially large orders that have to be shipped on a pallet may not qualify for flat rate or free shipping. Freight totals will be determined by weight and distance. Please be prepared to provide your contact name, phone number, shipping address, whether the delivery is being shipped to a residence or a business, and if you will need a lift gate on the delivery truck to lower the pallet to the ground (some shipping destinations have access to a forklift and do not require a liftgate).
If you would like to discuss additional freight options/tiered pricing on large or commercial orders, please contact us for a quote at firstname.lastname@example.org.
On large or more complex orders, we may have your items dropshipped directly from the manufacturer/distributor. If we have an item that you ordered shipped directly from the manufacturer/distributor, you may receive your order in two separate shipments instead of the order arriving complete. The customer is responsible for the original shipment total paid at the time of checkout.
Oregon’s Constant Gardener will pay any additional shipping charges incurred from dropshipping products due to out of stock items unless an item is considered oversized and must be shipped on a pallet with a common carrier. In short, we appreciate your business and we will do everything possible to ensure that your order gets to you as quickly as possible.
If we are out of an item that you ordered, we will attempt to contact you within 24 business hours. We will let you know when the item will be available to you and give you the option of waiting for the item to ship or having the item removed from your order.
Customers are responsible for return shipping unless product was mis-shipped (items received do not match invoice), in which case, a shipping label will be emailed to you to cover return shipping expenses.
Some items are too large to ship via UPS must be shipped / returned on a truck. Please be aware that Oregon’s Constant Gardener will not refund shipping charges on these items. If there is an “approved” return of a freighted item, it is the customer’s responsibility to pay return shipping. These charges may be substantial when using a trucking company, so we encourage customers to consider this when ordering such items.
ITEMS DAMAGED DURING SHIPPING
INSPECT YOUR PACKAGE IMMEDIATELY! FOR BROKEN OR MISSING ITEMS, YOU HAVE 3 DAYS TO CONTACT US TO REPORT THE DAMAGE.
In the unlikely event that upon receipt of your package you suspect items are leaking or have been damaged during shipping, inform the driver that you are refusing the package because it has been damaged. Damages that occur during shipping are the responsibility of the shipping company, but we will be happy to help expedite the matter and get you replacement items ASAP. A replacement will not be granted until either we, or the shipping company, have had a chance to verify the damage. Please do not hesitate to report damaged items, as some shipping companies have strict time requirements that limit their liability.
To report a damaged shipment after signed receipt, please take photos of both the damaged product AND the box it was delivered in and contact our Web Support Team as soon as possible by email to email@example.com.
- Returns for full refund can only be made within 30 days of receiving your product(s).
- Exchanges for store credit can only be made within 60 days of receiving your product(s).
Product must be in resalable / new condition; restocking fees may still apply.
Merchandise must have not been damaged in freight transit.
Any liquid nutrient, enhancer, or other additive that has a broken seal or that may have been altered or tampered with will not be eligible for return.
Your item is NEW and can be sold again as new. Item(s) must be in original packaging without any tags removed. Item(s) cannot be used, scuffed, smelling of odor, etc...
Packaging is not damaged or missing. No tape, stickers, shipping labels or other foreign objects can be attached to the product. Return must be consistent with how we shipped the item to you.
We want to provide you with the best possible experience in all aspects of our relationship, including service after the sale. We will always do our best to resolve all warranty repairs/replacements as quickly and efficiently as possible. Please keep in mind that we are the conduit of the manufacturer: we must adhere to their warranty policies, which vary greatly from vendor to vendor. If you have questions about the warranty policy of a particular company or brand, please contact our Returns Department at firstname.lastname@example.org.
During the 30-day return period, any defective items will be handled by Oregon’s Constant Gardener. We may use the manufacturer for the returns process at our discretion at any time. After the 30-day return period, refer to the manufacturer’s warranty, (with certain products we will allow returns past the 30 day period). In an effort to provide our customers with the highest of customer service, Oregon’s Constant Gardener may, at our discretion, honor the manufacturers warranty after the 30-day return period, however, you will be responsible for shipping and handling fees. If an item is returned to Oregon’s Constant Gardener as defective, and it is determined that there was nothing wrong with the product, you will be responsible for any shipping and handling fees incurred. This will also be the case if anything has been done to the product to void the warranty (in which, the item will be returned to you).
Due to the nature of our products, we cannot accept returns of opened/used items.
All pricing is in U.S. Dollars and we accept Visa, MasterCard, American Express, or Discover. Your bank statement (credit card) charges will typically appear as “OREGON’S CONSTA OREGON’S CONSTA GARD"
Refunds will be issued using the same payment method used on your original order. Example: If your order was paid with a credit card, Oregon’s Constant Gardener will refund the credit card used on your original order.
DISCOUNT / PROMO CODES
To redeem a Discount Code, simply proceed to the Checkout Screen and enter the code in the Discount Code field and click Submit. The screen will then refresh itself, and you will see that the discount amount has been deducted from the total.
What information do we gather and what do we do with it?
This site utilizes SSL data encryption, and a 256bit signed Digital Certificate. The Digital certificate secures communications between Oregon’s Constant Gardener and our customers. Through electronic credentials, digital certificates help identify and encrypt electronic messages over the Internet. Digital certificates allow you to verify your identity, privileges or relationship to another party in an online transaction. When used in combination with encryption, they also allow you to encrypt information that you send to another person to provide additional assurance that only the intended party can access the data and that the data will not be compromised. Digital certificates facilitate these security measures, which in turn allow applications like email, online trading, and credit card purchasing, to be executed in a secure environment. Digital certificates help to ensure that information is received only by the intended recipient and by the person claiming to be the “sender”, and that none of the information was altered en route to the recipient.
Your billing and shipping information is available only to our Order Processing / Support Team personnel. Our Customer Service Representatives may request this information only if you contact them with questions about your account or an order you have placed. All of our computer terminals are password protected and locked.