Ordering and Shipping Details

$12 FLAT RATE SHIPPING or FREE SHIPPING on orders over $100 via UPS Ground within the Contiguous United States.

Oregon's Constant Gardener will ship orders via UPS anywhere in the Continental United States, (including Hawaii and Alaska). However, Flat Rate and Free Shipping promotions do not apply to orders shipped to Hawaii and Alaska. We will contact you with additional shipping charges to these destinations.

ONE SHOT

We are happy to ship One Shot with your order, but as this item requires special handling, it does not qualify for free or flat rate shipping. Shipping costs for One Shot are calculated via current UPS rates and determined by product weight and shipping address. After adding One Shot to your order and completing your online purchase, OCG will contact you by email with your shipping balance due, if applicable.

ORDER CANCELLATION

To cancel an order, please email our Support Team at support@oregonsconstantgardener.com.

SHIPPING DETAILS

Shipping Label reads:

OCG
541-747-8170
2053 LAURA ST
SPRINGFIELD OR 97477 

All orders are packaged in plain boxes. In some cases we will use recycled packaging to conserve resources. In the event we use recycled packaging, all descriptive markings will be covered.

Orders are shipped Monday through Friday. We strive to ship orders the same day if received before 2pm PST. It may take longer if we are temporarily out of stock on an item, or need additional clarification from a customer.

DROPSHIPPING

On large or more complex orders, we may have your items drop­shipped directly from the manufacturer/distributor. If we have an item that you ordered shipped directly from the manufacturer/distributor, you may receive your order in two separate shipments instead of the order arriving complete. The customer is responsible for the original shipment total paid at the time of checkout.

Oregon’s Constant Gardener will pay any additional shipping charges incurred from drop­shipping products due to out of stock items unless an item is considered oversized and must be shipped on a pallet with a common carrier. In short, we appreciate your business and we will do everything possible to ensure that your order gets to you as quickly as possible.

If we are out of an item that you ordered, we will attempt to contact you within 24 business hours. We will let you know when the item will be available to you and give you the option of waiting for the item to ship or having the item removed from your order.

OVERSIZED ITEMS

Oversized items have to be shipped on a pallet and may not qualify for flat rate or free shipping. Freight totals will be determined by weight and distance. Please be prepared to provide your contact name, phone number, shipping address, whether the delivery is being shipped to a residence or a business, and if you will need a lift gate on the delivery truck to lower the pallet to the ground (some shipping destinations have access to a forklift and do not require a liftgate). 

TRACKING YOUR ORDER

Once you place an order you will receive an email confirmation with the order details. Once the order ships you will receive an email notification from the shipping company (typically UPS) with tracking information. 

P.O. BOXES

We do not typically ship to P.O. Boxes. In the event that you cannot receive an order at a business or residential location and require product to be shipped to a P.O. Box, we may, at our discretion, make an exception. However, any additional shipping fees charged by a shipping company will be the responsibility of the customer.

UNDELIVERABLE PACKAGES

Packages returned to us by a shipping company as undeliverable will be refunded less the cost of shipping. The return may also be subject to a restocking fee and/or handling fee. Every attempt will be made to reach the customer regarding the delivery before it is returned to us as undeliverable.

RETURN SHIPPING

Customers are responsible for return shipping unless product was mis-shipped (items received do not match invoice), in which case, a shipping label will be emailed to you to cover return shipping expenses.

Some items are too large to ship via UPS, FedEx or USPS and must be shipped / returned on a truck. Please be aware that Oregon’s Constant Gardener will not refund shipping charges on these items. If there is an “approved” return of a freighted item, it is the customer’s responsibility to pay return shipping. These charges may be substantial when using a trucking company, so we encourage customers to consider this when ordering such items.

ITEMS DAMAGED DURING SHIPPING

INSPECT YOUR PACKAGE IMMEDIATELY! FOR BROKEN OR MISSING ITEMS, YOU HAVE 3 DAYS TO CONTACT US TO REPORT THE DAMAGE.

If you suspect that items were damaged during shipping, inform the driver or simply tell the driver that you are refusing the package because it has been damaged. Damages that occur during shipping are the responsibility of the shipping company, but we will be happy to help expedite the matter and get you replacement items ASAP. A replacement will not be granted until either we, or the shipping company, have had a chance to physically verify the broken item. Please do not hesitate to report damaged items, as some shipping companies have strict time requirements that limit their liability. We will need your phone number to schedule the pickup of the broken item.

To report a damaged shipment, please take photos and contact our Support Team as soon as possible at (541) 747-8170 or email to support@oregonsconstantgardener.com.
 

RETURNS ELIGIBILITY

  • Returns for full refund can only be made within 30 days of receiving your product(s).

  • Exchanges for store credit can only be made within 60 days of receiving your product(s).

  • Product must be in resalable / new condition; restocking fees may still apply.

  • Merchandise must have not been damaged in freight transit.

  • Any liquid nutrient, enhancer, or other additive that has a broken seal or that may have been altered or tampered with will not be eligible for return.

  • Your item is NEW and can be sold again as new. Item(s) must be in original packaging without any tags removed. Item(s) cannot be used, scuffed, smelling of odor, etc...

  • Packaging is not damaged or missing. No tape, stickers, shipping labels or other foreign objects can be attached to the product. Return how we shipped the item to you.

WARRANTY RETURNS

We want to provide you with the best possible experience in all aspects of our relationship, including service after the sale. We will always do our best to resolve all warranty repairs/replacements as quickly and efficiently as possible. Please keep in mind that we are the conduit of the manufacturer: we must adhere to their warranty policies, which vary greatly from vendor to vendor. If you have questions about the warranty policy of a particular company or brand, please contact our Returns Department for details at (541) 747-8170 or email to support@oregonsconstantgardener.com.

DEFECTIVE ITEMS

During the 30­-day return period, any defective items will be handled by Oregon’s Constant Gardener. We may use the manufacturer for the returns process at our discretion at any time. After the 30­-day return period, refer to the manufacturer’s warranty, (with certain products we will allow returns past the 30 day period). In an effort to provide our customers with the highest of customer service, Oregon’s Constant Gardener may, at our discretion, honor the manufacturers warranty after the 30-­day return period, however, you will be responsible for shipping and handling fees. If an item is returned to Oregon’s Constant Gardener as defective, and it is determined that there was nothing wrong with the product, you will be responsible for any shipping and handling fees incurred. This will also be the case if anything has been done to the product to void the warranty (in which, the item will be returned to you).

NON-DEFECTIVE ITEMS

Due to the nature of our products, we cannot accept returns of opened/used items. 

PAYMENT OPTIONS

All pricing is in U.S. Dollars and we accept Visa, MasterCard, American Express, or Discover. Your bank statement (credit card) charges will typically appear as “OREGON’S CONSTA OREGON’S CONSTA GARD"

REFUNDS

Refunds will be issued using the same payment method used on your original order. Example: If your order was paid with a credit card, Oregon’s Constant Gardener will refund the credit card used on your original order. 

DISCOUNT / PROMO CODES

To redeem a Discount or Promo Code, simply proceed to the Checkout Screen and enter the code in the Promo Code field and click Submit. The screen will then refresh itself, and you will see that the discount amount has been deducted from the total.

PRIVACY POLICY

What information do we gather and what do we do with it?

Oregon’s Constant Gardener is committed to keeping your information confidential and will not sell or lease any of your information to third parties, and will not provide your personal information to any third party individual, government agency, or company at any time unless compelled to do so by law. The only information we request from you occurs during checkout or when creating a new account, and is only the necessary information required to properly bill and ship your order. If we have a question about your order, we will try to contact you first using email and then using the phone number that you provide us with. Our site uses cookies to keep track of your shopping cart. We are the sole owners of the personal information collected on this site. We only have access to information that you voluntarily give us via email or other direct contact from you. We will only use your personal information to respond to you, regarding the reason you contacted us. Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy, but you may opt out of any future contacts from us at any time. 

SECURITY MEASURES

This site utilizes SSL data encryption, and a 256­bit signed Digital Certificate. The Digital certificate secures communications between Oregon’s Constant Gardener and our customers. Through electronic credentials, digital certificates help identify and encrypt electronic messages over the Internet. Digital certificates allow you to verify your identity, privileges or relationship to another party in an online transaction. When used in combination with encryption, they also allow you to encrypt information that you send to another person to provide additional assurance that only the intended party can access the data and that the data will not be compromised. Digital certificates facilitate these security measures, which in turn allow applications like e­mail, on­line trading, and credit card purchasing, to be executed in a secure environment. Digital certificates help to ensure that information is received only by the intended recipient and by the person claiming to be the “sender”, and that none of the information was altered en route to the recipient.

Your billing and shipping information is available only to our Order Processing / Support Team personnel. Our Customer Service Representatives may request this information only if you contact them with questions about your account or an order you have placed. All of our computer terminals are password protected and locked.

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